MENU
the dentistry awards logo1

Award Winning Practice

0%

FINANCE

*finance is subject to status
and terms and conditions

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Bhavnish Waghela, Owner and Principal Dentist.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Owner and Principal Dentist immediately. If the Owner and Principal Dentist is not available at the time, then the patient will be informed when they will be able to talk to the Owner and Principal Dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Owner and Principal Dentist. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Owner and Principal Dentist, Bhavnish Waghela.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

Get in touch

google rating thumb2

"5 Star Treatment – you made my wife smile, Thank you."

star1 star2 star3 star4 star5

Mr R. McDonald, Kettering Northants

Read More

"Natural Smiles affords one of the most pleasant visits to a dentist you will…

star1 star2 star3 star4 star5

Mr. D. Sobey, Kettering Northants

Read More

"Excellent service! Pain-free treatments, staff put me at ease. Very good experience."

star1 star2 star3 star4 star5

Miss K. Hudson, Geddington Northants

Read More

"Great place, well done!"

star1 star2 star3 star4 star5

Mr G. Walne, Leicester

Read More

"Job well done… Looking forward to having some relaxing treatments."

star1 star2 star3 star4 star5

Mr. T. Stonestreet Leicester

Read More

"Lovely surroundings, really a nice place, very kind and pleasant staff."

star1 star2 star3 star4 star5

Mrs K. Burgess Corby Northants

Read More

"Never had such an informative, relaxed and pain-free dental appointment before, well done to…

star1 star2 star3 star4 star5

Mr J. O'flynn Market Harborough, Leicester

Read More

"Excellent!! Makes coming to the dentist a pleasure. Will recommend you to everyone I…

star1 star2 star3 star4 star5

Mrs J. Gallagher, Corby Northants

Read More

"I was told to come here by a friend as she recommended the service…

star1 star2 star3 star4 star5

Binnie, London

Read More

"Excellent, attentive Dentist and staff. Not as expensive as I was expecting. 'A pleasant…

star1 star2 star3 star4 star5

Mr D. Hunt, Corby Northants

Read More

"I just wanted to let you know how pleased I am with the results…

star1 star2 star3 star4 star5

Mrs E. Elliston, Corby Northants

Read More

"Made you feel very relaxed, and my treatment very helpful and informative. Nice friendly…

star1 star2 star3 star4 star5

Mrs K. Winters, Corby Northants

Read More

"From the minute I walked into Natural Smiles I felt very at home, from…

star1 star2 star3 star4 star5

Mrs Bromfield, Leicester

Read More

"I am coming back next time, a brilliant time at the dentist!"

star1 star2 star3 star4 star5

K Mcphie (12), Corby Northantsa

Read More

"Lovely relaxing environment – very comfortable. I appreciate having everything explained. Thank you very…

star1 star2 star3 star4 star5

Mrs L. Cox, Corby Northants

Read More

"Wonderful treatment with a great end result – very well-fitting and attractive dentures. Thank…

star1 star2 star3 star4 star5

Mr M. Bullock, Northampton

Read More

"Very relaxing atmosphere! Fantastic service and treatment. I will definitely be back!"

star1 star2 star3 star4 star5

Miss P. Jones, Milton Keynes

Read More

"Marvellous relaxing and very, very professional."

star1 star2 star3 star4 star5

Mrs S. Hayton, Corby Northants

Read More

"Fantastic Facilities, Fantastic Place, Fantastic Staff, Fantastic Treatment, what more do you need or…

star1 star2 star3 star4 star5

Mr and Mrs P. Barton, Stanion Northants

Read More

"I met Dr Waghela for the first time on a Saturday at around 9…

star1 star2 star3 star4 star5

Mrs.D. Borton, Cranford Northants

Read More

"Natural Smiles is a pleasure to visit right from the tranquil surrounds as you…

star1 star2 star3 star4 star5

Mrs H. Kendall, Corby Northants

Read More

"Thank you for the excellent care received from you and your team, whilst undergoing…

star1 star2 star3 star4 star5

Mrs S. Morris, Oundle Peterborough

Read More

I have written a few words regarding the treatment I received at Natural Smiles…

star1 star2 star3 star4 star5

Mrs J. Lansberry, Corby Northants

Read More

Treatments, Service and surroundings at Natural Smiles are first class. Relaxing and Stylish, I…

star1 star2 star3 star4 star5

Mrs R. Dopson, Corby Northants

Read More

"I never enjoyed going to the dentist, but I didn't like my teeth or…

star1 star2 star3 star4 star5

Mrs S. Cottrell, Rothwell Northants

Read More

"I have been under the care of Dr Waghela since he arrived in the…

star1 star2 star3 star4 star5

Mr L. Gagrica, Corby Northants

Read More

"Fantastic treatments and so welcoming would definitely recommend to my friends and family. Carol…

star1 star2 star3 star4 star5

Mrs W. Finlayson, Corby Northants

Read More

"I really liked the T.V. on the roof because it had X-Men on it…

star1 star2 star3 star4 star5

H Featherstone (12), Geddington Northants

Read More

It has been ten years since I discovered Natural smiles. Without a doubt, the…

star1 star2 star3 star4 star5

D Sobey, Corby Northants

Read More

As many people know, your teeth are everyone's focal point. I was ashamed of…

star1 star2 star3 star4 star5

A Baseley, Corby Northants

Read More

In April 2020 I was referred to Dr Bhavnish Waghela at Natural Smiles because…

star1 star2 star3 star4 star5

Chris M, Corby Northants

Read More

Natural Smiles have been amazing for me, I was so nervous at my first…

star1 star2 star3 star4 star5

Merrilie Mclean, Corby Northants

Read More

I came to the practice to have dental implants to replace missing teeth lost…

star1 star2 star3 star4 star5

S Smith, Corby Northants

Read More

Amazing staff and customer service! They listen very carefully to your concerns and are…

star1 star2 star3 star4 star5

P Kaur, Leicester

Read More

After the first call and consultation I felt instantly reassured that I’d chosen the…

star1 star2 star3 star4 star5

S Barden, Leicester

Read More

Would recommend this dentist to anyone who’s thinking about going, they honestly were the…

star1 star2 star3 star4 star5

R Anderson-Stretton, Leicester

Read More

My initial consultation was a couple of years ago before Covid began so my…

star1 star2 star3 star4 star5

R Salt, Leicester

Read More

After years of having an uneven smile and consultations with different dental practices, I…

star1 star2 star3 star4 star5

N Bhayani, Leicester

Read More
View all Testimonials

Natural Smiles Corby

Google Reviews
4.9
Google Reviews

Natural Smiles Corby

google rating

Natural Smiles Leicester

Google Reviews
5.0
Google Reviews

Natural Smiles Leicester

google rating

General Dentistry

Affordable professional dental care.

Read More
white dental implants
white dental implants

Cosmetic Dentistry

Treat yourself to that perfect smile.

Read More
white dental implants
white dental implants

Implant Dentistry

Restoring your smile seamlessly.

Read More
white dental implants
white dental implants

Facial Aesthetics

Show off the best version of yourself!

Read More
white dental implants
white dental implants
View all Treatments

Our Locations

Natural Smiles Corby

19 Stanion Lane, Corby, Northamptonshire, NN18 8ES

T : 01536 206 900

Get in Touch

Natural Smiles Leicester

264-266 Leicester Road, Wigston, Leicester, LE18 1HQ

T : 01162 182 181

Get in Touch